Reference

How polernews Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, deposit via PayPal or Venmo, and use the platform — and what we do with it.

Data collected at account openingPayment info handled securelyYour right to access or delete dataState-law eligibility applies
polernews How polernews Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Rights

Questions about your data? You have three direct paths to our privacy team. We respond to data-access and deletion requests through each channel. State-specific rights — including those under applicable consumer privacy statutes — are handled through the same contacts below.

Team online

Email Privacy Team

Send a written data-access or deletion request to our privacy address. Include your registered email and the specific data you want reviewed or removed from our records.

Account Help Chat

Open the Help tab inside your account wallet and select Privacy Request. Our support agents can verify your identity on the spot and escalate directly to the privacy team.

In-App Settings Portal

Under Account Settings, the Privacy section lets you download your data file, manage cookie preferences, or submit a deletion request without contacting support at all.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Account Access

We apply industry-standard SSL encryption across all account and payment flows, including PayPal and Venmo deposit screens. Cookie settings are adjustable in your account profile — you can limit non-essential cookies without affecting core account functionality. Data retention periods follow applicable state regulations; inactive accounts are flagged for review after a defined dormancy period. You can request a copy of everything we hold about you at any time through the Settings portal.

SSL Encryption

Every account page, deposit screen and payment confirmation — including PayPal and Play+ flows — runs over SSL. Your session data does not travel in plain text at any point.

Cookie Controls

Non-essential cookies can be turned off in Account Settings without breaking your login session. Essential session cookies are required for the platform to function and cannot be disabled.

Data Retention

We keep your account data for as long as required under applicable state law. Once your account is closed and the retention window passes, we delete or anonymize your personal records.

Access and Correction

Log into your account and open Settings to download your data export file or submit a correction request. Changes to name or contact details may require a fresh ID verification step.

Common Questions About Your Data at polernews

These are the questions we hear most often about how your personal information is collected, stored, shared and removed. Each answer reflects our actual practices — not generic policy language.

We collect your name, email, date of birth, and government-issued ID for identity verification. Payment method tokens from PayPal, Venmo or Play+ are stored; raw credentials are not.

We do not sell your data. We share it only with payment processors, identity-verification partners, and where required by applicable state law or a valid legal order.

Log into your account, open Settings, and select the Privacy section. From there you can download a data export file or submit a formal access request to our privacy team.

Yes. Submit a deletion request through Account Settings or via the privacy email. We process eligible requests once your account is closed and any state-mandated retention window has passed.

Essential cookies maintain your login session and region settings. Non-essential cookies support analytics. You can turn off non-essential cookies in Account Settings without losing core functionality.

We retain your data for as long as your account is active and for the period required under applicable state regulations. After that window, records are deleted or anonymized.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.